Contact Email: info@motorsparesdirect.com

At Motor Spares Direct, we strive to supply top-tier commercial truck parts and equipment. If you are not completely satisfied with your purchase or if you received a defective component, we are here to help resolve the issue quickly.

1. Return Period & Eligibility

• 30-Day Return Window: You may request a return within 30 calendar days from the date of delivery.
• Condition: Items must be unused, uninstalled, and in the same condition as received, packaged in the original manufacturer box with all hardware, tags, and documentation intact.
• Proof of Purchase: A copy of your original receipt, invoice, or order number is required for all returns.

2. Special Return Conditions for Heavy-Duty Parts

A. Electrical Components & ECMs

Due to the sensitive nature of electronic control modules (ECMs), sensors, solenoids, and alternators, electrical items that have been installed, plugged in, or programmed are non-refundable, unless covered under a manufacturer defect warranty.

B. Core Deposits & Returns

For select rebuilt or exchange parts (such as air compressors or injection pumps) that carry a core deposit:

• Core returns must be sent back within 45 days of delivery.
• Cores must be identical to the part purchased, fully assembled, clean, drained of all fluids, and returned in the original manufacturer packaging.
• Once inspected and verified, your core deposit will be refunded to your original payment method.

C. Damaged or Incorrect Parts Sent

If you receive a damaged item or the wrong part due to our error, notify us within 48 hours of delivery at info@motorsparesdirect.com with photos of the package and part. We will provide a prepaid return label and send out a replacement immediately at no extra cost.

3. How to Initiate a Return

1.Submit Return Request:Email Support.

Email info@motorsparesdirect.com with your order number, part number, and the reason for return (include photos if damaged or defective).

Verification: You will receive an automated confirmation email acknowledging your request.

2.Receive RMA Number:Within 24 Hours.

Once approved, our support team will issue a Return Merchandise Authorization (RMA) number and the correct return shipping address.

Verification: Your RMA authorization email will contain tracking and address instructions.

3.Pack & Ship Item:Secure Freight/Parcel.

Write the RMA number clearly on the outside of the shipping box (not on the manufacturer packaging) and ship the package using a traceable carrier.

Verification: Retain your carrier tracking number for proof of delivery.

4. Return Shipping Costs & Restocking Fees

• Customer Responsibility: Unless the return is due to a shipping error or defective product, the buyer is responsible for all return shipping and freight fees.
• Restocking Fee: A standard 15% restocking fee applies to non-defective returns to cover warehouse handling and repacking.

5. Refunds & Processing Time

• Once your return is received and inspected at our warehouse, we will send an email notification regarding the approval or rejection of your refund.
• Approved refunds are processed back to your original payment method within 5 to 7 business days.
• Original shipping fees are non-refundable.

6. Contact Us

If you have any questions regarding your return, please contact our support team:

• Email: info@motorsparesdirect.com
• Website: https://motorsparesdirect.com/contact/