Contact Email: info@motorsparesdirect.com
At Motor Spares Direct, accessible from https://motorsparesdirect.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Motor Spares Direct and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@motorsparesdirect.com.
1. Information We Collect
A. Personal Information Provided directly by You
When you place an order, create an account, request a quote, or contact us via our website, we may collect personal details, including:
- Full name and business/company name
- Billing address and shipping address
- Email address and telephone number
- Payment details (processed securely through third-party payment gateways; we do not store full credit card details on our servers)
- Part numbers, vehicle specifications, or fitment details submitted in inquiry forms
B. Automated Data Collection (Log Files & Cookies)
Motor Spares Direct follows a standard procedure of using log files and essential cookies. The information collected includes:
- Internet Protocol (IP) addresses
- Browser type and Internet Service Provider (ISP)
- Date and time stamps, referring/exit pages, and click counts
- Cart sessions and site navigation preferences to facilitate WooCommerce checkout functionality
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process, fulfill, ship, and track your heavy-duty parts orders
- Send order confirmations, shipping updates, and invoices
- Communicate directly with you regarding customer support, quote requests, or technical part verification
- Prevent fraudulent transactions and secure our checkout infrastructure
- Improve, personalize, and optimize the user experience on motorsparesdirect.com
- Comply with legal, tax, and accounting obligations
3. Third-Party Service Providers & Data Sharing
We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers to execute core business operations:
- Payment Processors: To process secure transactions during checkout.
- Shipping & Freight Carriers: To generate shipping labels, schedule commercial freight deliveries, and provide tracking numbers.
- Google Merchant Center & Analytics: Product catalog data and aggregated performance metrics are shared with Google services to display product listings and monitor site traffic.
- Email & SMTP Services: Transactional emails (order updates, password resets) are routed through our secure mail servers.
4. Cookies and Web Beacons
Like any other e-commerce site, motorsparesdirect.com uses “cookies”. These cookies are used to store information including visitors’ preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You can choose to disable cookies through your individual browser options. However, disabling essential WooCommerce cookies may prevent you from placing orders or maintaining a cart session.
5. Data Security & Storage
We implement appropriate technical and organizational measures to maintain the safety of your personal information. Data transmitted during checkout is encrypted using Secure Sockets Layer (SSL) technology. While we follow industry standards to protect your data, no method of transmission over the internet is 100% secure.
6. Your Data Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
- Access: Request copies of your personal data held by us.
- Correction: Request that we correct any information you believe is inaccurate or incomplete.
- Erasure: Request that we erase your personal data, subject to legal and accounting record-retention requirements (such as order invoices).
To exercise any of these rights, please email us at info@motorsparesdirect.com.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
8. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
- Email: info@motorsparesdirect.com
- Website: https://motorsparesdirect.com/contact/